Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the hundreds of "thank you" letters we receive regularly regarding our products and services.

B.K., Griffin, GA
06/07/2001
"Just wanted to let you know what a pleasure it was to do business with you all. I received my order quickly and was so thrilled that you even had my pattern after 36 years. I have Fostoria crystal and had broken two stems this year (after 36 years and moving 14 times). I couldn't believe it when I called and your helpful customer service rep helped me identify which piece I had. I wasn't sure if I had the iced tea or goblet - but they were nice enough to help me measure and make a decision - the right one. Glad you all are in business and I will certainly pass your name on with great applause to others."

N.L., New York, NY
05/30/2001
"I want to tell you a story.... Recently, I attended a business dinner with clients who were planning to be married next month. They were talking about all the pre wedding stress and how little things were turning into arguments. One of the situations they described was the soon to be bride breaking two dishes that the groom has had for years. The dishes were very old and now the set was imperfect. The groom was very unhappy, but understanding about it and the bride kept saying, "I didn't do it on purpose." I told them I thought I could solve the problem. I took their e-mail address, went home, and logged onto your website. I found the pattern they'd broken and sent the information along to them. I just received two ecstatic e-mails; one from the bride and one from the groom, telling me they'd not only been able to replace the broken dishes, but also able to buy the serving pieces. They couldn't have been more appreciative. So, I'd guess you have two new and very happy customers!"

J.G., Aztec, NM
05/25/2001
"I wanted you to know that my shipment was received today, Friday, 05/25/01. I'm on top of the world! I just love the two new pieces - I'm especially fond of the baby feeding spoon as I'm a new granma. Now when we sit down to a family dinner with our fine sterling silver, we will be able to feed the baby with her own matching spoon. I previously purchased 2 baby spoons and 2 baby forks in anticipation of grandchildren so hopefully I can continue to purchase more for their little fingers! Thank you again - you offer such a wonderful service. I can't tell you how devastated I was to learn my pattern had been discontinued and then how ecstatic I was to hear about your company. I tell everyone about you. THANK YOU. Very sincerely"

C.W., North Attleboro, MA
05/25/2001
"Just had to let you know that I appreciate the service that your business provides. When my mother-in-law passed away, it was, of course, difficult for my husband. Even more so, I feel, because they had been separated for many years, he had moved to the United States, she remained in England. She had moved to the U.S. only a few years before she passed. She did not have many material things, and had some tough years before she died. After her death, we received from her husband a set of china that had belonged to her. It includes dinner plates, bowls, some serving pieces, cups and saucers, even demitasse cups. Several pieces are broken and it is a set of six. Though probably not extremely valuable, it is something special we have of her to pass to our children. And it means a lot to my husband. I decided to replace the broken pieces, a few so shattered, they are mostly glue, and bring the set from six to eight. I contacted several places and was unable to find anyone who had pieces for this discontinued set. I heard about your company on the Oprah Winfrey show, found it on the internet, and was thrilled to discover you have all the pieces I will need. It will take some time for me to acquire what I need, but I feel good that I can honor her memory for my husband, and help to share memories of her with my children. We use the service for dinner on Sundays and it is a special time for our family. Again, I thank you."

M.J.P., Claremont, CA
05/21/2001
"I've never ordered from you before, and now I can hardly wait for my order to arrive! I wanted to tell you about the wonderful customer service I received from the gal who took my order. In an era where there is no such thing as personalized service any more - I found some in your organization. Your employee took a great deal of time in discussing the size of plates I need in my pattern. It appears that I have a plate size in Masons Mandalay which is unusual, and one which is common. In any event, I ordered one plate. I was surprized and delighted when this same gal called me back about a half an hour later to tell me that she had just checked the stock on this plate and wanted to describe what she had found so I could get a good match on my existing plate (which she knew were for display - because I had told her). In the conversation she told me about two more plates in the same pattern, also in the "on sale" section, which were very nice, and were a good match for each other. And, I ended up buying those, also. WOW - what customer service! Unfortunately, I didn't get this gal's name but I know that she collects crystal and depression glass (because I asked her). My call to you would have come in Sunday morning, California time. If you can identify her - she should get a prize!"

P.L., De Forest, WI
05/18/2001
"Just wanted to commend you on your awesome customer service!! I really did not wait longer than 7 seconds for a "live" person to talk to. She was polite and helpful, and I received my order within 5 days. I am someone who also runs a business online and I think great customer service is the #1 priority. I also think it's good to let people know when things go WELL!! Thanks again and keep it up!"

C.T., Lake Worth, FL
05/18/2001
"Thank you for my recent shipment, it arrived in excellent condition and I was so happy to have been able to replace a broken piece of china that has great sentimental value to me as well as making my set complete once again. This was not my first order. I have been more than pleased with your service from beginning to end, everyone in your company that I have spoken with have been so professional and helpful, and that is difficult to say about most services today. Please continue to send updates on availability of the two patterns in my file."

M.F., Summerville, SC
05/14/2001
"I received my order and extremely satisfied with your professionalism and promptness in handling my request. My merchandise arrived in excellent condition (due to the packing process) and I am very pleased. I will certainly do business with you again as well as recommend you to my relatives and friends. Again, my many thanks! A satisfied customer"

C.M., Harlingen, TX
05/10/2001
"Thank you for being there when we need you! The person who came up with the idea of Replacements, Ltd. deserves a medal! It used to break my heart when I broke a piece of my china - now I simply say, "I'll call Replacements, Ltd.!" Since we have 34 sets of dishes (some china, some Fire King) you probably will hear from me often."

D.M., Torrence, CA
05/09/2001
"Thank you very much for my order. It arrived in record time and is perfect! In this day and age (and sadly as the norm), I have come to expect poor customer service, with very little attention paid to detail. Not to mention even poorer product quality. So, it was a refreshing change to have Replacements, Ltd. handle my order smoothly, professionally and without error. From my initial phone call inquiring about a particular pattern (a picture of which was e-mailed instantly) to my actually receiving the fork I ordered, was fast, hassle-free and painless."

C.S., Phoenix AZ
05/09/2001
"Today I received the water goblet, (Fostoria - Love Song) I ordered last week. I am very pleased with the rapid delivery, the piece arrived in excellent condition. I will definitely recommend this site to my friends and family members. I was also very pleased with the service when I placed my order. Thank You"

J.L., Unadilla, NE
05/05/2001
"I am a little late in writing you this thank you, but did want you to know I received the cup and saucer I ordered, gave it to my friend, and she was elated to have her set complete. I was so impressed with the fast service and help I received that I will use your company again in the future. I also passed your address along to my friend as she had other dishes she was interested in replacing. Thanks again for all your help."

J.V.W., Beverly Hills, FL
05/02/2001
"I have been ordering from you for many, many years and to this date, I am still very impressed as to the decency in which you deal with your customers, your diligence, your quickness and packaging in sending the orders to the customers. I am also very impressed with my latest Christmas Collectibles. There are certainly worth having as an heirloom for the Family generations. Please accept my fondness to you all and your Company for being, in my estimation, a terrific Company to deal with and proud to tell everyone I know about you."

T.H., Troutdale, OR
04/30/2001
"I would like to thank everyone there for getting my order to me so quickly! My daughter has been looking for a cake server & knife set, for her wedding and hadn't really found anything she was particularly fond of. I receive Email updates from your site regularly, and thought I would inquire about sets. Your response was almost immediate, and when I called to order I was helped with a very kind professional young gentleman, who went well out of his way to get this order to me. I received the shipment today, and would like to thank everyone for such quick work! It is a very beautiful set, and I am sure my daughter will be very pleased as she lives out of town. We were going strictly by the photos that were sent via E mail."

P.C., Salt Lake City, UT
04/29/2001
"Thank you! Thank you! Thank you! Thank you! I was thrilled to receive the spoons! I was so excited to even have the opportunity to be offered a chance to buy some spoons! I tried not to be selfish and buy them all but only just enough for my family. I bought the silverware in 1968 for our wedding and over the years the kids managed to lose most of the teaspoons. When we went to Germany I went to the WMF factory and they told me the pattern had been discontinued but they did fix a knife I had broken. I had despaired of ever seeing another teaspoon again and then came the evening phone call from your warehouse with the great news! Thanks again so much! Now our entire family can each have a matching spoon for our weekly family dinners. The package arrived in good order and we had a little celebration (ice cream!). I have enjoyed doing business with your company and we enjoyed our tour last summer when we visited Greensboro (we live in Utah--my elderly aunts and uncles live in Eden.)"

J.D., El Cajon, CA
04/25/2001
"I received the creamer and sugar set I ordered from you (Bracelet by Syracuse). Thank you so very much. They arrived in perfect shape and my daughter is now well on her way to completing her Grandmother's china pattern. I am now going to try, with your help, to complete two other sets that were never originally completed. What a wonderful business you are in - completing people's memories! Again, my sincere thank you."

P.S., San Jose, CA
04/24/2001
"I received the last order and I am happy to say, that after 49 years I have finally completed my dishes. I now have 12 placesettings. The first few came as wedding gifts, but not enough to use them for more than 2. I found some in and antique store a few years ago and bought them. Then a friend told me about you folks and my daughters bought my cups and saucers to complete. I didn't think I would ever finish them. It took 49 years to use them and my Easter dinner table looked so beautiful. Thank you for your service. I am passing the word along."

P.R., Greenwood, IN
04/20/2001
"This is just a note to tell you how wonderful it has been to do business with your company. I am always impressed by your service and efficiency! I tell my friends about you and they are so relieved when they can replace broken pieces to their heirloom sets. Thanks again!"

L.R., Rapid City, SD
04/20/2001
"Thank you! I ordered my Mom a mothers day gift from you when I found you had her china: 1st Love, Mikasa. She got it today and cried happy tears. Thank you for making it possible to add to her set. She says they were packed with great care, and in perfect shape. Thanks again"

D.C., Montpelier, VA
04/11/2001
"I am thrilled with my plates. They are exactly as advertised - perfect in every way. They were shipped with the most extensive padding I have ever seen. I express my gratitude to your employee and to your fine company. I have a feeling I will be a repeat customer."

S.B., Pearland, Tx
04/10/2001
"I absolutely love all of these pieces that I order from your company. I have been purchasing pieces that I wasn't aware were even made. Thank you again!"

B.C., Marysville, WA
04/09/2001
"Just wanted to say thank you for my order and thank you for completing my flatware set. This is of sentimental value to me and I'm really happy I have the complete set now. Many thanks"

B.D., Lusby, MD
04/05/2001
"I just wanted to let you know I received my order today and I am absolutely delighted. Having switched from receiving information via the US Mail(much too slow) vs E-Mail enabled me to get this piece. Thank you much!"

C.H., Huntington Beach, CA
03/24/2001
"You are just amazing!!!! Already within 30 minutes on a Saturday you have processed my request and responded. What a delightful company you are!!!!"

M.D., Bellmore, NY
03/05/2001
"Received my order yesterday. Thank you so much for your prompt and courteous service. From the time I first contacted you I received all the information I needed from Kathy and called back and she assisted me in placing my order and answering all my questions. Upon receipt of my order I was just thrilled. I had not seen the platter I had ordered and it was just beautiful. It is truly rewarding and a pleasure to deal with a company that still caters to their customers. Thanks again and I will be doing business again with you."

D.L., Chicago, IL
02/17/2001
"I just wanted to thank you for the wonderful service I received from your company. I signed up on your finder area months ago. Just before Valentine's I decided to order since my china was on sale. The order taker was VERY polite, efficient and helpful. My order arrived 3 days later in perfect condition and a perfect match. I even used the e-mail reminder to track my order. I knew when it arrived at the local post office and knew it would be delivered the next day. Because of that service I knew to stay home to accept the package. I received my china as a present from my dad when I was 9 years old!! He bought it at Marshall Field's and it was for my "wedding". He bought all that they had, only 7 dinner plates, 2 teacups, etc. At 9, who thinks about things like that! I cried when I opened the box. I thought it was a tv. Twenty-two years later, I use my china regularly. I love the pattern. Thank you for helping me complete my china. Now, I have to make dinner for 12 people!"

G.W., McAllen, Texas
02/10/2001
"In these days of do it quick and don't worry about customer satisfaction, your company is in the minority and I am delighted! I decided I wanted to replace and add to my very old Wedgwood Service. I asked my husband to locate a supplier on-line. He made one search, found Replacements, LTD. and sent an email request for the price list for our pattern. Two days (that's 2 days)! Later the price list arrived. We placed our on-line order and immediately received a friendly and professional acknowledgment of the order. More special was the next email, 2 days later that said our order was en route. Two days later our order arrived. It was packed to the highest standards imaginable and not a piece was damaged. The first thing that greeted me in the box was your beautiful thank you brochure and your personal message. It is a real pleasure to do business with a company whose every action sets the standard for quality and exceeds customer's expectations. Thank You, I'll be back and so will my friends."

D.E., Drexel Hill, PA
02/08/2001
"I wanted to take a moment to inform you how happy I am to have found your company. Today, I received my third order from Replacements and couldn't be more satisfied with the prompt handling and careful packaging, and timely shipment of my orders. I would also like to commend your staff for their courteous and helpful handling of all my inquiries. Thus far, I have spoken by telephone with Sarah, Owen and Sandy, and all three have been most gracious. They have also been very helpful by sending to me photos of the pieces in which I am most interested. I have received information on my current china, crystal and flatware patterns, and intend to use your company as my primary source for purchasing. I am also appreciative of the regular updates regarding inventory and pricing. You and your staff have a wonderful organization, and I am happy to advise that I have told many of my friends about your company. I have also taken the liberty of giving your website information and telephone number to several salespeople in two of our local department stores who mentioned in conversation that they were having some difficulty in finding certain items for customers and for themselves. I wish you all continued success."

M.L., Broad Run, Virginia
02/07/2001
"I am so thankful that you are here and in business! I went for many years thinking it was hopeless to ever add to the silver I inherited from my mother 14 years ago. Somehow, I heard about your company and I have not only added to my silver, but added to the china pattern which my husband and I selected over 25 years ago. I also thought I would never be able to replace my chipped and broken pieces. You have a great business going! Ingenius! You probably don't get many thank you notes or notes of encouragement very often, so I wanted to let you know how much I appreciate your service. Keep up the good work! A satisfied customer"

Confirmed buyer A.W., Livonia, MI
01/18/2001
"I just want to take a minute to let you know what a WONDERFUL experience I've had with your company. I was "turned onto" you through a sales person at Hudson's in Novi, Michigan. When she realized what I wanted was discontinued, she immediately called 800-Replace. The woman who took my order was wonderful, very helpful. The problem came when I received my Email confirmation. The picture was not what I wanted! I called 800-Replace and spoke to Alex, who was cheerful, polite and helpful. She explained the pictures are just stock pictures, not necessarily the actual product being sent, but to ease my mind, offered to physically check the pieces. She got back to me within 10 minutes! The pieces to be shipped were the wrong style. She fixed the problem, found me what I wanted -- and made me one happy camper. Honestly, I do more than 85% of my shopping over the Internet, and by phone/mail order, and have for many, many years and this kind of customer service is unheard have. Thank you so much for your service and for the wonderful people you have working for you! P.S. By the way, the reason the wrong pieces were sent originally, was that the company who manufactured the pieces made two different styles of champagne glasses, and gave them the same style number. Not the fault of your operator, at all."

J.D., Rochester Hills, MI
01/12/2001
"I just wanted to send you a note to tell you what great service I got from your company. I registered my patterns several years ago, but only recently called to order some pieces. The phone operator was very knowledgeable and patient while I asked all my questions and ran in and out of the kitchen measuring and counting my existing pieces. My order arrived so well packed there was no possibility of breakage during shipping. I am very pleased. Thank you so much"

More Letters From Our Customers!